Event day: entry pass, sales reports and issues
On event day, show your QR pass at the entrance, report your daily sales and report on-site problems straight to the coordinators.
Step by step
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1
Open your entry pass
Open your booking and tap Entry Pass. This QR code is your stall's ticket in.
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2
Take a screenshot
Screenshot the pass before you leave for the venue — mobile coverage on site is often weak.
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3
Check in at the entrance
Show the QR to the coordinator. If it cannot be scanned, read out the booking code shown under it.
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4
Report daily sales
Tap Report Sales, pick the day, enter your gross sales and tap Save Report. Figures can be corrected at any time.
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5
Report a problem on site
Power cut or leaking tent? Tap Report a Site Issue, choose the type of problem and describe it.
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6
Choose the right severity
Choose Urgent only if your stall cannot operate — every coordinator is alerted immediately.
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7
Follow the issue status
You can see when a coordinator has seen your issue, and you get an email with their note once it is resolved.
Tips
- tips_and_updates A photo of the problem helps the coordinator bring the right tools.
- tips_and_updates Daily sales help the organiser pick suitable lots and events for you in future.
Frequently asked questions
There is no Report Sales button. expand_more
The button appears once the event has started. Before that, only the Entry Pass is shown.
My pass shows an unpaid balance. expand_more
The organiser may ask you to settle it at the entrance. Clear the balance early on the booking page.